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coffee machine vending vitro cino voce bean2cup bean to cup burnley lancashire north west desktop tabletop free standing
providing and servicing machines for coffee, hot drinks, cans, bottles, snacks and bottled water coolers 

Northbridge Vending Company Ltd

Vending you can depend on

Services and Support

Goal: Provide an after-sales service second to none.

Outstanding service from Northbridge Vending

We believe we have long achieved this goal but don't intend to rest on our laurels.

And you don't have to take our word for it either. Just have a look at our current Customers and Testimonial pages.

Even ask us for a customer contact, so you can speak with them directly. We couldn't be happier. 

Core Support Services

Rapid Service Response

"The best laid plans of mice and men..."

We're not too sure about the mice bit but even the best-designed equipment can have the occasional hiccup. If this (rare) event happens to one of your machines, we understand that you'll want to get it sorted ASAP. And so will we.

That's why, as soon as our service team receive a fault report, they will do everything in their power to provide an on-site service response within 6 working hours. Wherever that is throughout Lancashire and the wider North-West.

To report a fault, you can obviously call us on 01282 437877
If it's easier for you - or outside normal office hours - you can use our online fault report form.
Click to go to the form and we'll get straight onto it. 

We clean, fill and service machines

Clean & Fill

Our vending operatives take great pride in all the vending machines under their care. 

Their dedication to ensuring that these machines are maintained in excellent condition - inside and out - fills us with pride.

Not only is this service important to keep the machine  hygienically clean and attractive to the eye of the user but it also minimises the risk of a mechanical fault. 

Our operatives undergo extensive and ongoing training which ensures that the highest hygiene and quality standards are always met. 

This is supported by regular in-house and field-based controlled Quality Assessments and Hygiene Audits on all our machines. Our staff really do enjoy what they do; and we're happy to say that most of them have been part of our family for over 10 years.

24hr Express Delivery Service 

Yet another way we show a real-world commitment to service excellence.

Of course, we have regular, planned delivery schedules to make sure our customers' machines are always well-stocked; but sometimes they just might get an unexpected rush on certain lines.

That's where our next-day service comes in.

By using our own liveried vehicles, we can guarantee those all-important items are personally delivered to our customers on-time; avoiding any inconvenience or loss of revenue. 

We hold plentiful stocks of all consumables, allowing us to rapidly restock our customers' machines. These include: 

  • A full range of branded in-cup products
  • A full range of both branded & non-branded vending ingredients
  • An array of sundry items, including vending cups, stirrers and disposables

services support

< 6 Hour Support Coverage
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